January 15, 2009
This is my first blog. I never believed that what I had to say was anything to write home about. LOL. With this project change is inevitable, however adaptation or extinction do not have to be the only choices. Those choices are linear and since the Web and its technology are not, we must develop a paradyme that includes the "dwindling elderly population" and baby boomers as well as the younger constituents. We cannot disenfranchise one group to accommodate another. There needs to be a balance in our pursuit to give good customer service and to provide responsible and fundamental change in order to engage our future taxpayers.